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Title: Customer Service Representative/Front Desk Guru
Description: Sourcebooks is a fast-growing entrepreneurial company seeking impact players and difference makers. We create books that transcend categories and defy odds, and have been honored with hundreds of national bestsellers and awards. We are home to enthusiastic book-loving employees who are dedicated to connecting books to readers in new and innovative ways. Story by story, book by book, we have touched over 100 million lives. Join us as we change 100 million more.  We are currently seeking a Customer Service Representative/Front Desk Guru.

WHAT YOU’LL BE DOING…

*Integral part of our Customer Service team responding to support inquires in topics
ranging from pricing, availability, promotional mailing and materials to name a few

*You will be the first person greeting our colleagues and visitors (by appointment,
vendor meetings, etc.) so a positive and energetic attitude is imperative!

*Work directly with our Sales and Marketing teams so that you’ll be an expert in order to field
and answer questions directly from bookstore partners

*You will be handling some clerical duties that include invoices, confirmations and credit memos

*Phones do not scare you; you’ll be the go to person, the gatekeeper, you enjoy fixing problems
and answering any and all questions!

*You’ll be in managing questions via email from our contact forms posted within our websites
(Sourcebooks.com, Collegecountdown.com)
Requirements: YOU’LL BE A GREAT FIT IF YOU HAVE…

*Strong writing and interpersonal communication skills!

*Demonstrated ability to juggle multiple projects and work flexibly

*Ability to thrive in a fast-paced and deadline-oriented environment

*A growth mindset that you can climb Mount Everest without an oxygen tank and a smile on your
face!

*A pure passion for books (we’re a publishing company, we make books that change lives!)

Our culture is driven by energetic thinkers who possess leadership qualities and the desire for personal growth. If you possess these qualities, come grow with us! Please submit your resume, cover letter, and salary history/requirements.

Sourcebooks, Inc.  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 
Company: SOURCEBOOKS
Location: Naperville, IL
How To Apply For This Job: Click here to apply
Date Posted: 3/26/2019


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